Icone de Pergunta
Monday to Sunday from 8:00 am until 8:00 pm
(+351) 961 829 346 Oporto
Icone de Pergunta
Monday to Sunday from 08:00 am until 8:00 pm
(+351) 963 661 824 Lisbon

Online Reservation Policy



Confirmation of Reservation by Drive&Go
At the end of the booking process you will be taken to the "Reservation Confirmation" page;
The reservation number will be highlighted.
You will also receive a confirmation email containing the details of your reservation.
Please print these and keep them for presentation at the counter when you pick up the car.


Reservation Details
Booking Date:

 

Minimum Rental Duration:

- Certain vouchers and promotional rates require a specific minimum to qualify.
- Please consult the terms and conditions for the promotion or voucher in question.

 

Maximum Rental Duration:

 

Rates
Your rental quote takes into account all mandatory charges corresponding to your reservation criteria. This quote generally includes the following items:

- Value Added Tax or any other local tax;

- Unlimited Mileage, or if this is not the case, the clear number of kilometers/miles included, with the cost of each extra kilometer/mile;

- Premium station surcharge;

- Road tax and license fee surcharge

- Third party liability insurance;

- Collision Damage Waiver ("CDW");

An excess amount displayed at time of reservation indicates the maximum amount of money you are liable for in the event of damage to or theft of the vehicle.
The list of these charges are printed on the reservation confirmation.
The rates are guaranteed for the rental associated to the confirmed booking.


Additional charges to your basic rental rate may include:

 

- Additional Driver charge: when there is more than one driver associated with a rental, the second, or subsequent, driver is referred to as the additional driver. There may be a charge applied for each, or all, additional drivers.

- Young driver surcharge: see our section "Insurance and Protections".

- Premium Location / Airport / Railway Service Charge: an additional charge which applies at certain central-city, or railway locations;

- Any additional equipment: please review our section Special Car Equipment;

- After hour service: If you pick up or return the car outside the normal opening hours. Please check at reservation and/or check out time;

- Full tank option: you have the choice of pre-paying your refueling service.

- Damages & Theft: up to the limit of the waiver excess if this protection has been subscribed to, otherwise up to the limit of the vehicle's value.

Payment / Means of payment / Deposit terms and conditions:

a) Payment
"Book and Pay now" – On-line booking - Prepayment (payment at the time of booking);

When reserve of the car is done online, payment of the full estimated amount will be required at time of booking.

b) Means of payment
Payment can me made using the following means of payment:
- Credit card(s): "Mastercard" and "Visa"


Warning: payment using credit(s) card(s) is (are) accepted in accordance with the limits authorized by your credit card issuer;
The credit card holder (in case of a prepaid booking) must be identified as the renter (the "Main driver" to be mentioned on the rental agreement).

Such person must present his/her credit card (identified with the same name) at time of "Check Out".

c) Deposit - Transaction authorization


During the rental
"CHECK-OUT":
At time of "Check-out" - after confirmation or amendment of the booking details with the customer;

– Drive&Go estimates the amount required for authorization and requests an electronic authorization from the card holder's issuing bank (the "Deposit").
The authorization procedure allows Drive&Go to assess the final transaction amount and receive the protection of such authorization before the start of the rental period.

It confirms that the card holder's bank account is valid and within the available spending limit.

Warning:amount of deposit is the equivalent either to the deductible amount of the car or the estimated value of the renting period including extras.
- The amount of deposit stays valid for the length of the rental agreement period.

For rental agreements longer than thirty (30) days, a new estimated authorization for each periodic amount is requested by Drive&Go from the card holder's bank account.
The amount of deposit subject to authorization is expressly mentioned on the rental agreement.

At time of "Check-in":
If the final charged amount for the car rental services rendered is below the authorization amount at time of "check-out" then an additional authorization shall be requested to cover the amount due.
Latter charges related to "Toll Free Service”, admin fee for traffic fines or tolls identification and hidden damages are authorized by the credit card holder.

Changes to reservation: Modification/Cancellation Policy
You can view, modify or cancel your reservation online after it is confirmed, provided it is done up to 24 hours prior to the due pick up date and time. Simply sending an email to
geral@drivego.pt. The validation of the change will be confirmed to your email.
In the case of "prepaid" reservations, modification/cancellation fees may apply. Please see
STANDARD BOOKING TERMS and CONDITIONfor further information.

Guaranteed reservation Policy
The Drive&Go rental location (pick up station) is required to provide, within a given "guaranteed period" as defined below, the requested vehicle category as confirmed at the time of booking, subject to the renter meeting rental requirements.
If the vehicle category cannot be provided during this "guaranteed period", alternative solutions will be proposed at no additional cost to you, within one hour of arrival.

No Credit Card Details Provided - One Hour Guarantee:
If at the time of booking you did not specify your debit, credit or charge card details, Drive&Go is committed to guarantee your reservation for one (1) hour after the due pick up time.
Drive&Go will endeavor to provide the requested car category after the one hour guarantee period and until the reservation is listed as a "no-show" (at the closing time of the rental pick up station). If this is not possible, an alternative will be presented to you and, if you agree, another car category will be proposed and charged (new rates may apply), subject to you meeting the rental requirements.


Credit Card Details Provided - Guaranteed Reservation Hold
If you specified at time of booking your debit, credit or charge card details and Driver ID (or your Driver ID only in which card details are stored) the Drive&Go pick up station is required to provide the requested vehicle category until the station closure or up to 12:00 (noon) the day following the due pick up time. In case you fail to collect the vehicle during the guarantee period, a no-show fee may be applied. (Please refer to the "No-Show" fee paragraph ).


Flight delay
At airport rental stations, the reservation is guaranteed for one (1) hour after the actual flight arrival time if the reservation has been quoted with a flight number.
In the event of a flight delay beyond the guaranteed period, we serve up to 1h after the actual time of arrival. In such a case, an after-hours charge may apply.

Failure to Collect the Vehicle and "No Show" fee
If you did not cancel your reservation up to 48 hours prior to the due pick up date and time and fail to collect your vehicle prior to the closing time of the station a fee of €50 will be charged to your credit card by Drive&Go.
In the event that the booked vehicle is not collected or not collected at the agreed time the rental charge already paid shall be withheld in full.

Failure to deliver the vehicle during the guaranteed period
If the vehicle category cannot be provided during the Guaranteed period Drive&Go will offer you:
- An upgrade at no additional cost; OR - A downgrade (at the relevant category price) and compensation (such as an upgrade voucher for a future rental).

Force Majeure
Neither party shall be liable for failure in its performance hereunder caused by any case of Force Majeure.

"Force Majeure" shall be considered:

- as defined by the applicable regulation(s);

- as any irresistible or unforeseeable event, independent of the party suffering of the case of Force Majeure, which prevents this party from fulfilling its obligations.
So that in the case:
- of a prepaid booking; the transaction will be cancelled, and the renting station will refund to you the prepaid rental charge that has been collected. The renting station will have no further obligations with respect to the transaction;

- of a guaranteed reservation; the reservation will expire, a No Show fee will not be charged to you and the renting station will have no further obligations with respect to the transaction.

Liability - Applicable Law and competent court
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set out in this article may not apply. In particular, nothing in these terms and conditions will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Drive&Go.

You expressly acknowledge and agree that Drive&Go, its officers, directors, employees will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to: damages for loss of profits, goodwill, use, data or other intangible losses (even if Drive&Go has been advised of the possibility of such damages), resulting from the online booking.
These Terms and Conditions have been issued under Portuguese law.

Portuguese law is applicable, and the Torres Vedras Courts have jurisdiction, to the extent provided for under Article 5-1 of the Rome Convention of 1980 and Articles 14 and 15 of the Brussels Convention.

(+351) 963 661 824 Lisbon
Monday to Sunday from 08:00 am until 8:00 pm
(+351) 961 829 346 Oporto
Monday to Sunday from 8:00 am until 8:00 pm
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