Icone de Pergunta
Monday to Sunday from 8:00 am until 8:00 pm
(+351) 961 829 346 Oporto
Icone de Pergunta
Monday to Sunday from 08:00 am until 8:00 pm
(+351) 963 661 824 Lisbon

Reservation Terms and Conditions and Cancellation Policy

1. RESERVATION TERMS AND CONDITIONS AND CANCELLATION POLICY

1.1.
This Agreement does not constitute a contract for the supply of vehicle rental services. The Rental Services will be supplied under a separate rental agreement.

You will also be subject to standard Drive&Go Rental Agreement as to eligibility to rent including (but not limited to) the possession of a valid driver's licence, the satisfaction of minimum age requirements and arrangements regarding payment of rental charges (including pre-authorized charges and credit checks where applicable).
You must fulfil all rental qualifications and requirements at the time of pick-up; it will not be sufficient for you to meet them at the time of reservation.

1.2. For bookings you are authorising Drive&Go Rent a Car to debit at the moment in which you confirm your booking, to debit the credit card you referred in your reservation process.


2. TERMS AND CONDITIONS FOR PAY BOOKINGS AND CANCELLATION

2.1. By ticking the accept button within the booking process you are entering into, and are bound by the terms and conditions of, only this Agreement with Drive&Go Rent a Car. By entering into this Agreement, you are agreeing to purchase a face value title ("Res Confirmation") for the amount of the rate quoted by Drive&Go Rent a Car, whom will issue the Res. Confirmation and send it to you by email and will book the Rental Services. You should exchange the Res. Confirmation for the Rental Services with Drive&Go Rent a Car when you pick up your vehicle.

2.2. You must pay the quoted charges relating to the voucher which on redemption entitles you to the rental services in full at the time you make your booking on the website. The charges will be deducted from your credit, charge or debit card at the time of booking. By entering into this Agreement you expressly authorize Drive&Go Rent a Car to debit your credit, charge or debit card for the amount of the services and additional extras (if any) referred to in this Agreement.

2.3. The Res Confirmation you have purchased may be exchanged for the rental, inclusive of VAT, of the selected vehicle for the dates you have booked, along with the items specified as being included in the price when you make your booking at the rates quoted to you by us.

2.4. All other optional equipment and services will incur additional charges, which you must pay directly to Drive&Go Rent a Car when you pick up or return your vehicle. Additional charges may also be made by Drive&Go Rent a Car when you pick up your vehicle if you are under the age of 21 (Young Driver Surcharge), you require Toll Service or you purchase your fuel tank or any Deductible reduction or Personal Coverage.

2.5. If you cancel your booking on the same day the reservation is made, no cancellation fee will be applied.

2.6. If you cancel your booking up to 5 days prior to collection you will receive a full refund less 40 Euros which will be applied by way of compensation to Drive&Go Rent a Car.

2.7. If you cancel your reservation for less than 5 days prior to the rental date shown in your booking, the full amount of the voucher will be kept as compensation.

2.8. If you do not collect your vehicle and do not cancel, there is no refund and the full amount of the voucher will be kept as compensation.

2.9. In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must write to the following address requesting the money be refunded.

Drive&Go Rent a Car
Rua do Barreiro, 492 Armazém G
4470-573 MAIA
PORTUGAL


3. CHANGING PAY NOW BOOKINGS

3.1. Subject to availability and the restrictions in clause 3.2 below, you can change your booking up to 24 hours prior to picking up your vehicle via Drive&Go Rent a Car Call Centre +351 961829346. Subject to the conditions set out below, you can use your voucher as payment for these alternative services.

3.2. Changes to your booking are subject to the following restrictions:

a) If you change a booking and the charges for the Rental Services are greater than the face value of your voucher, you will be charged the difference at current rates and the additional amount (including any additional taxes) will be payable at the time of modification.

b) If the cost of the changed booking is less than the cost of the face value of the voucher, NO REFUND will be made.
Including but not limited to, any act of God, terrorism, act of government or state, war, civil commotion, insurrection, embargo, or labour dispute, you shall be entitled to a refund on provision of appropriate evidence to the Local Supplier.


4. CHARGES

4.1. Premium Location Fee - Where the Drive & Go operates from locations for which it is charged a fee or surcharge by a third party to provide services to customers at such locations.
Information about this fee will be available in this website.

4.2. Parking Ticket or Traffic Violation - If a parking ticket or traffic violation (including toll charges if the TOLL FREE SERVICE is not accepted) occurs during your rental, in most cases you will be contacted directly by the relevant Local Authority to pay the appropriate fine. Drive & Go will notify you if we have had to pay any charges on your behalf and will deduct these from your credit card or account. In either instance, an administration fee of 30 Euros plus VAT will apply.


5. MANDATORY COVER

5.1. When you rent a vehicle from Drive&Go Rent a Car, the price you are quoted automatically includes the Third Party Liability Cover should you be involved in an accident.

5.2. Mandatory cover is included unless you have prearranged contracted rates. If you have contracted rates please contact your company representative to find out your cover arrangements.

5.3. This basic cover includes: Legal Liability, Third Party and Public Liability Cover.


6. VEHICLE EXCESS

6.1. If the rental car is damaged or stolen, the mandatory cover will include the cost of repairing and / or replacing the vehicle. However, the renter will have to pay a fixed amount towards the repair / replacement costs. This is known as an excess. This applies regardless of whether you were at fault.

6.2. At the point of collecting the rental vehicle, Drive&Go Rent a Car will retain an amount (Deductible) on the driver's credit / debit card to cover the vehicle excess. These funds will then be released following the end of the rental period. The card will not be charged unless damage or additional charges occur. The time taken for the amount to be accessible on your credit card will depend on the provider.

6.3. Excess amounts vary by car group and will be displayed during the online booking journey.


7. GENERAL

7.1. Nothing in these Terms and Conditions reduces your statutory rights relating to a refund.

7.2. Rental of vehicles is at our discretion and we reserve the right to refuse rental of vehicles to any person. Drive&Go Rent a Car operates a security system and rental of our vehicles will be conditional upon your successful completion of such check.

7.3. Payment Card(s) - A valid payment card must be produced at the time of vehicle collection. The payment cards accepted are MasterCard credit cards, Visa debit and credit cards, Diners and Discover cards. Please note, if you have pre-paid your rental with a Visa Electron card, a Prepaid Card, a debit card, you will need to provide another valid payment card at the time of vehicle pick up.
At the time of vehicle pick up, Drive & Go will estimate the rental value and deduct any payments already made and will seek a pre-authorization from the card issuer for that estimated value. At the end of the rental the final rental value will be charged.

7.4. Driving Licence - You will need a full driving licence that covers the vehicle rented by you. The licence is required for at least one year (please check the terms and conditions of the renting country prior to booking).

7.5. Driver Age - The minimum age to rent with Drive&Go Rent a Car is 21 years old, and having a valid driving licence for over one year.

7.6. Additional Driver(s) - Please be advised that if a second driver is requested, they must also be present when picking up the car, and have their original driving licence. An additional driver fee may be charged.

(+351) 963 661 824 Lisbon
Monday to Sunday from 08:00 am until 8:00 pm
(+351) 961 829 346 Oporto
Monday to Sunday from 8:00 am until 8:00 pm
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